Return and Cancellation Policy

Last Updated: March 17, 2026

Effective Date: March 17, 2026

At ReinventwithKarenMichelle, we use third-party fulfillment services (Supliful) to deliver high-quality supplements directly to you. Because we do not personally handle or store physical inventory, the following policies apply:

1. Supplement Sales (Fulfillment via Supliful)

Our physical products are shipped directly from our partner, Supliful.

Damaged or Defective Items: If you receive a product that is misprinted, damaged, or defective, you must submit a claim within 30 days of receiving the product. Please email us at reinventwithkarenmichelle@gmail.com with your order number and a clear photograph of the issue. Approved claims for errors on our part will be replaced or fully refunded at our expense.

Lost Packages: Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.

No "Buyer’s Remorse" Returns: Because our products are made-to-order through a third-party facility, we cannot accept returns or offer refunds for change-of-mind, flavor preferences, or accidental orders.

Address Errors: If a package is returned to the facility due to an incorrect address provided at checkout, you will be responsible for the cost of reshipping.

NYS Age Restrictions: Per NY GBS § 391-oo, weight loss or muscle-building supplements will not be sold to anyone under 18. We use third-party age verification, and an adult signature with ID is required upon delivery.

2. Memberships & Subscriptions (NY GBL § 527-A)

Automatic Renewal: Memberships auto-renew monthly until canceled.

Cancellation: You may cancel at any time through your account dashboard. To avoid the next charge, cancel at least 48 hours before your renewal date.

Refunds: Per our Terms of Service, membership fees are non-refundable once the billing cycle has begun.

3. Consulting & Coaching Services

48-Hour Notice: We require 48 hours' notice for rescheduling or cancellations. Failure to provide this notice may result in the forfeiture of your session fee.

Service Nature: Coaching is educational; we do not guarantee specific outcomes and do not offer refunds based on lifestyle results.

4. How to Initiate a Request

For Product Issues: Email reinventwithkarenmichell@gmail.com with "ORDER ISSUE: [Order #]" in the subject line. Attach photos of any damage.

For Cancellations: Log in to your account at reinventwithkarenmichelle.com or contact us for assistance.

5. Legal Notice

This policy is designed to comply with New York State consumer protection laws, which require conspicuous posting of return policies. All disputes are governed by the laws of the State of New York and shall be resolved in the courts of Onondaga County, NY.